DDN is proud to provide delivery drivers with flexible work opportunities that allow them to be their own boss, make meaningful money, and explore their community.
As someone who delivers using the DDN platform, you will regularly interact with merchants and consumers. The most successful DDN Drivers are able to perform deliveries quickly, efficiently, and professionally, providing a great experience for everyone on the platform and resulting in more deliveries per hour and more money. However, occasionally there are situations where a DDN Driver engages in activity that harms the platform, which could lead to the DDN Driver’s account being deactivated.
We want to be clear, upfront, and transparent about the reasons an account may be deactivated and what a Driver can do about it. Below, you can find our deactivation policy and related process.
CUSTOMER FEEDBACK/DRIVER PERFORMANCE
Background:
Customers who place an order through DDN and/or our clients ordering platforms have the capability to address any concerns regarding their order, directly to our customer service center. Driver Performance is recorded and monitored by DDN dispatch, based on the DDN App’s Driver Timestamps. Both criteria are critical to the success of the DDN platform because they help ensure that the deliveries completed through the platform are high in quality. Drivers that are consistently late, deliver orders with missing items, or behave unprofessionally will receive negative feedback and poor performance reports.
How it affects you:
Our DDN market has a “three” warning threshold that DDN Drivers must be below to continue using the DDN platform. If any driver displays poor performance or engages in any activity stated above, they will be contacted and be given “one warning” directly by DDN Support. If you hit the “three” warning threshold, your account may be deactivated.
ACCEPTING AND CANCELING SHIFTS
Background:
Based on your custom availability, DDN sends shifts weekly to each DDN Driver per the online scheduling platform WhenIWork. Before a driver accepts a shift, DDN provides efficient time to accommodate any changes in a Driver’s availability. Completing all agreed shifts and being reliable is critical to being a successful DDN driver. Failing to complete or uphold an agreed shift leads to a poor experience for customers, restaurants, and fellow DDN Drivers. It means that all customers orders will most likely be late on the particular shift, drivers will be put in a tougher position and our clients will be have to deal with insufficient amount of drivers they were expecting.
How it affects you:
As your own boss, you have the right to decline any delivery shift or trade with a fellow DDN driver; however, because DDN provides an expected number of drivers to its clients on a daily basis, missing a shift puts them in a tough position by not fulfilling their delivery driver needs. Of course, you are always free to log out of the app and decline a shift, however this will be noted on record as a “missed shift”. The “three strike” threshold applies and may result in deactivation of your account.
We recognize that unforeseen circumstances may arise when you’re on a shift, so you have the right to occasionally not complete shifts you have accepted. However, this will be recorded and may be used towards the deactivation of your account.
KEEPING THE PLATFORM SAFE AND SECURE
The safety of Drivers, clients and consumers that use the DDN platform is paramount. We want to make sure you feel safe when performing deliveries, that clients feel comfortable working with DDN Drivers, and that consumers never need to be concerned about opening their door to receive their order.
Creating an unsafe environment for anyone on the platform is grounds for immediate deactivation. These behaviors include, but are not limited to:
- Violence or inappropriate behavior, including abusive language – Exhibiting objectively unsafe behavior, including physical or verbal assault of a consumer, merchant, another Driver, or any other person.
- Use of alcohol and drugs – Driving while under the influence of alcohol or drugs.
- Discrimination or harassment – DDN is committed to providing a platform free from discrimination and harassment and therefore prohibits discrimination and harassment by or directed at DDN Drivers, merchants, customers or DDN employees because of race, color, sex, gender, national origin, ancestry, religion, creed, physical or mental disability, medical condition, marital status, sexual orientation, age, profession or any basis protected by federal, state or local law.
- Unsafe driving – Exhibiting objectively unsafe conduct during transportation, including texting and driving, not pulling over before examining or accepting a delivery opportunity, and failing to be conscientious while using navigation apps.
- Failure to comply with the law – Violating any local, state or federal law while using the DDN platform, including any applicable criminal or traffic laws.
- Failure to pass a background check – Failing to meet DDN’s background check criteria is grounds for being denied access to the DDN platform, or account deactivation if you have already accessed the platform.
DDN has the right to deactivate a driver at any time by client’s request.